What can you expect from ServiceNow? Here’s a brief introduction and highlights.
You have more control over your ticket…When you open a request or incident ticket, you will receive an email that is interactive. You can click a link in the email to look at your ticket, add information if necessary, and communicate with a technician.
You decide if your ticket is closed… IT Services will now resolve tickets instead of closing them. You will receive an email with links that allow you to permanently close or reactivate your ticket with additional comments if necessary.
Knowledge is power! You have access to an ever expanding, searchable knowledge base and service catalog that will empower you to fix issues and submit requests without needing to call the Service Desk.
Feedback helps us improve our services! In your ticket resolution email, you will also have a link to a survey to complete about your experience.