SUNY Oneonta

COMM 244 Conflict Management

3 s.h.

This course is designed to assist the student in developing communication skills which will facilitate the management of interpersonal conflict, the settlement of disputes, and the cultivation of a civilized system of peacemaking through negotiation. The course is open to advanced students of any major. Students will explore such areas as communication theory, conflict management, listening, questioning skills, response styles, issues clarification, agreement writing, and non-adversarial methods of conflict resolution such as interest-based Negotiation and Third Party Mediation. Students will be provided the opportunity to negotiate and mediate simulated conflict situations. Offered Fall and Spring. (LA)

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