Department of Networking

Phil Bidwell (bidwelps@oneonta.edu, x2710) is the Director of Networking.  The department is responsible for all data traffic moving across campus and its satellite facilities as well as traffic moving to and from the outside world.  It also manages the College Website, providing the College with its principal exposure to the outside world, and Administrative Desktop Support, which deals with several hundred users and their technology needs on the Admin side of the campus.

Network Operations

• Wireless controllers and APs
• Domain Name Services
• Virtual Private Networking devices
• Network Core and Firewall Service Module
• Quality-of-Service Analysis tools

• PacketShaper
• 3COM / ProCurve Network Switch Management
• Bradford Network Access Control
• Application and hardware service contracts
• DMCA complaints

Walter Romero (romerowv@oneonta.edu, x2750) is Computer Support Technician for the Networking Department. He is responsible for the servers that support Networking and LT. Security. He also manages the Administrative Secure Desktop Program, the Windows Server Update Service, SOPHOS antivirus distribution and other administrative server functions. He works closely with the Desktop Support Office.

Phil, Ron, Damon and Walter are located in Room B217C behind the Facilities Office in Milne Library.
 

Web Development

Jennifer Smith (knappjl@oneonta.edu, x3031) is the Web Coordinator, responsible for the College website and many other web-related applications.  Jennifer supports thirty offices' websites directly and many other users indirectly with webpage management, forms creation, image manipulation and other functions.

Jennifer is assisted by Keyboard Specialist Tracy Olmstead (olmstetl@oneonta.edu, x2886) in the Web Development Office in Netzer 236. Tracy does a lot of document formatting and publishing, image manipulation and also manages the Google Mini Search Appliance.  Tracy also works with other Networking Staff to manage contracts, the Disaster Preparedness Plan, and DMCA complaint processing.

Administrative Desktop Support

Networking uses a Service Level Agreement to define how staff respond to requests for assistance. If the Help Desk (or anybody else with the capability) generates a HEAT ticket (a trouble ticket), our goal is to respond within two hours to “standard” problems and within thirty minutes to “urgent” problems.  “Responding” means contacting the user and further defining the problem, either solving it immediately or scheduling a solution at some time in the near future, and acknowledging the call in HEAT. 

Urgent problems involve some sort of crisis that demands an immediate response.  Besides creating a ticket, the HD staff call the technicians directly or, if they cannot be reached, other staff within Networking.  The goal is to respond to Urgent calls within thirty minutes and resolve them within one hour.