Goals

• Provide a support structure that leverages centralized resources.
  
  
• Develop a method to prioritize, manage and complete requests to meet or exceed user expectations with given resources.
  
  
• Build "bench strength" through cross-training and using a team approach on complex requests.
  
  
• Empower users with tools to directly access the information they need whenever possible.
  
  
• Continually evaluate the services provided to insure we stick to what we do best.
  
  
• Clearly define our goals and ways to measure our progress.
  
  
• Evolve to a team built on trust, and respect for individuals and their expertise.