OAS News

  

 

Student FAQ's

ID/Dining Card
How can I get my ID card?
Why do I need an ID card?
What can I use my ID card for?
How can I find my current balance in my Dragon Dollar or Retail Dining Dollar account?
If I lose my card or if it is stolen, what do I do?
What happens if my card no longer works?
Can my parent go online or phone the ID/Dining Card Office to add money to my account with a credit card?
Questions about your ID/Dining Card?

Check Cashing & ATM'S
Where can I cash personal and payroll checks?
Can I cash checks other than my own personal checks and College payroll checks?
Is there a check cashing limit?
Where can I find an ATM?

Dragon Dollars
What is the difference between Dragon Dollars and Retail Dining Dollars?
What can I use Dragon Dollars for?
If I have money in a Dragon Dollar account, can I get my money back?
Can I use my Dragon Dollars downtown?
Should I use my Dragon Dollars or Retail Dining Dollars account for food on campus?
How can I find my current balance in my Dragon Dollar account?
How can I add money to my Dragon Dollars account?

Dining
Can I change my dining plan?
Where can I get dining hall hours of operation and weekly menus?
Can I use Dragon Dollars in the dining halls?
What happens if I have money left at the end of the semester in a Retail Dining Dollars account?
Who do I call if I have a question about dining services?
How can a visitor eat on campus?
If I am a Commuter student, what are my dining options?
How can I find my current balance in my Dragon Dollar or Retail Dining Dollars account?

Retail Dining Dollars
What is the difference between Retail Dining Dollars and Dragon Dollars?
Where can I use my Retail Dining Dollars?
Can I use my Retail Dining Dollars downtown?
Should I use Dragon Dollars or my Retail Dining Dollars for food?
How can I find my current balance in my Retail Dining Dollars account?
How can I add money to my Retail Dining Dollars account?
If I have money in a Retail Dining Dollars account, can I get my money back?

College Camp
What is the College Camp?
Where is it located?
How can I get there if I don't want to walk that far?
What kinds of activities are available at Camp?
Can I camp on College Camp grounds?
What does it cost to camp at College Camp?

EZadd
What is EZadd?
What can I do with an EZadd account?
How can I register to use the EZadd site?
Is there a charge to use EZadd?
Who can I call if I have problems with the EZadd site?

Vending Machines
Where are machines located?
Can I use Dragon Dollars as well as Retail Dining Dollars for vending?
How can I request a refund?
How can I report other vending machine problems?

Red Dragon Outfitters
Where can I get store hours of operation?
Can I get a refund on a textbook or merchandise purchase?
When is textbook buyback?
When does Red Dragon Outfitters have sales?
What kinds of special services does the store offer?
Why do some textbooks cost more than $100 each?
Are there ways I can save money on my textbooks?

The Shipping Room
What is The Shipping Room?
How will I find out if I receive a package?
Where do I pick up my package?
When is The Shipping Room open?
What other services are available at The Shipping Room?
How can I contact The Shipping Room?

 

Hertz on Demand
What is Hertz on Demand?

 

 

ID/Dining Card

How can I get my ID card?
Go to the ID/Dining Card Office on the main floor of the Hunt College Union and present photo identification. The office is open Monday - Friday, 8:00 a.m. - 5 p.m. during the fall and spring semesters while classes are in session and Monday - Friday, 8 a.m. - 4:00 p.m. when classes are not in session.

Why do I need an ID card?
Your ID card is your official College identification. This card is required by many offices prior to obtaining services.

What can I use my ID card for?
• Access your Resident Dining Plan at Wilsbach, Hulbert, Mills, My Kitchen and the Br@in Cafe.
• Purchase meals with your Retail Dining Dollars
• Entry into your residence hall
• Red Dragon Outfitters, Damascene Book Cellar and other Dragon Dollar purchases
• Cashing checks or picking up payroll checks
• To make copies
• To check out books at the Milne Library
• Student Activity Card (SAC) and bus pass
• Entry into the Alumni Field House Fitness Center

How can I find my current balance in my Dragon Dollars
or Retail Dining Dollars account?

Ask any dining hall cashier or go online to EZadd.oneonta.edu.

If I lose my card or if it is stolen, what do I do?
Report your lost card immediately to the ID/Dining Card Office during business hours Monday through Friday. After hours, please go to University Police or log into your EZadd account. Then go to the ID/Dining Card Office the next business day. The charge for a replacement card is $20.

What happens if my card no longer works?
If the card no longer works and there is no obvious damage, the card will be replaced at no charge. If the card is damaged you will have to pay a $20 replacement charge.

Can my parent go online or phone the ID/Dining Card Office to add money to my account with a credit card?
Yes, visit us online at EZadd.oneonta.edu or call us at (607) 436-3367. Visa, Master Card, Discover, and American Express are all accepted.

Questions about your ID/Dining Card?
Email them to: codysl@oneonta.edu.

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Check Cashing & ATM'S

Where can I cash personal and payroll checks?
Checks may be cashed at the ID/Dining Card Office on the first floor of the Hunt College Union for a convenience fee of $1 per check.

Can I cash checks other than my own personal checks and College payroll checks?
We cash College at Oneonta refund checks, personal checks and off-campus paychecks.

Is there a check cashing limit?
Personal checks - up to $150 per week.
College refund checks - up to $600 per week.
College payroll checks - up to $600 per week.
Off campus paychecks - up to $150 per week.

Where can I find an ATM?
Two ATM's are located in the dining area just off the lobby at the Hunt College Union. These ATM's are provided by Community Bank and NBT Bank and each have a $1.00 transaction fee. Sidney Federal Credit Union has an ATM in Mills Hall with a $1.00 transaction fee.

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Dragon Dollars

What is the difference between Dragon Dollars and Retail Dining Dollars?

Retail Dining Dollars Dragon Dollars
  • Part of your dining plan
  • Non-taxable
  • Food items only
  • May only be used on campus
  • Non-refundable
  • An optional spending account
  • Taxable
  • May be used at the Red Dragon Outfitters
    and other places throughout campus
  • May be used at participating off-campus restaurants
  • Refundable at the end of the semester
  • Gift cards available
  • What can I use Dragon Dollars for?

    • To purchase textbooks at Damascene Book Cellar
    • Purchase items from the Red Dragon Outfitters
    • Purchase copies, stamps, or shipping materials at The Shipping Room
    • Pay a phone bill at Telecommunications
    • Make Heath Center purchases, including copy of chart, medication / immunizations, durable medical equipment (air splint), and key deposit
    • Purchase items at the Mills Marketplace
    • Make copies at the Milne Library
    • Buy food in any dining facility
    • Pay parking fees/fines at University Police
    • Purchase additional print quota at the Help Desk
    • Pay for Outdoor Resource Center events
    • Purchase CUAC sponsored event tickets
    • Purchase snacks and soda from vending machines
    • Purchases at participating off-campus food merchants and restaurants.

    If I have money in a Dragon Dollar account, can I get my money back?
    Yes. If you have a balance in your account, you may receive a refund at the end of the semester or upon separation from the college. You need to provide a written request to the ID/Dining Card Office at the Hunt College Union or to oas@oneonta.edu. The written request must include your name, A00 number, home address, balance to be refunded, and your signature. If submitting via email, the request must be sent from your College at Oneonta email account. Balances not requested within 90 days after separation from the College will be forfeited.

    Can I use my Dragon Dollars downtown?
    Yes. You are able to use Dragon Dollars to make purchases at participating Oneonta restaurants and food merchants.

    Should I use my Dragon Dollars or Retail Dining Dollars
    account for food on campus?

    You should always use Retail Dining Dollars first, because food is not taxed when it is purchased with Retail Dining Dollars. Card readers are programmed to look for Retail Dining Dollars first, and then Dragon Dollars if your Retail Dining Dollars are exhausted.

    How can I find my current balance in my Dragon Dollar account?
    Ask any dining hall cashier or go online to EZadd.oneonta.edu.

    How can I add money to my Dragon Dollars account?
    You can use the EZadd service, visit the ID/Dining Card Office located on the first floor of the Hunt College Union, or call (607) 436-3367.

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    Dining

    Can I change my dining plan?
    All resident students are required to be on the Resident Dining Plan. Student living in Higgins Hall or students with special needs may contact the ID/Dining Card Office at (607)436-3367 or stop by the office in the Hunt College Union. If you need to change your dining plan due to medical restrictions, please contact the Sodexo dietician, Dr. Jennifer Bueche at (607) 436-2070.

    Where can I get dining hall hours of operation and weekly menus?
    Visit us online at dining.oneonta.edu.

    Can I use Dragon Dollars in the dining halls?
    Yes, but that would generally not be in your best interest because Dragon Dollars are taxable. If purchasing with Dragon Dollars you need to inform the cashier.

    What happens if I have money left at the end of the semester
    in a Retail Dining Dollars account?

    Your balance can be carried over from fall to spring semester if you return as a student in the spring semester. Balances do not carry over from spring to fall due to NY State tax regulations.

    Who do I call if I have a question about dining services?
    Call the Dining Services Office located in the Hunt College Union at (607) 436-2449.

    How can a visitor eat on campus?
    The Resident Dining Plan includes 2 guest passes per year. If you have the Higgins plan, you may purchase items for your guest. Cash is accepted at all dining facilities on campus or you may pay for your guess using Retail Dining Dollars or Dragon Dollars.

    If I am a Commuter student, what are my dining options?
    Commuters may select a $300, $500, $750 or $999 dining plan on their College bills or go directly to the ID/Dining Card Office to establish an account with any amount. Commuters may also choose the Resident Dining Plan.

    How can I find my current balance in my Dragon Dollar
    or Retail Dining Dollars account?

    Ask any dining hall cashier or go online to EZadd.oneonta.edu.

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    Retail Dining Dollars

    What is the difference between Retail Dining Dollars and Dragon Dollars?

    Retail Dining Dollars Dragon Dollars
  • Part of your dining plan
  • Non-taxable
  • Food items only
  • May only be used on campus
  • Non-refundable
  • An optional spending account
  • Taxable
  • May be used at the Red Dragon Outfitters and other places throughout campus
  • May be used at participating off-campus restaurants
  • Refundable at the end of the semester
  • Gift cards available
  •    

    Where can I use my Retail Dining Dollars?
    Retail Dining Dollars may be used in all dining facilities, Mills Marketplace, Shop 24
    and vending machines.

    Can I use my Retail Dining Dollars downtown?
    Retail Dining Dollars may only be used on campus.

    Should I use Dragon Dollars or my Retail Dining Dollars for food?
    You should always use Retail Dining Dollars first, because food is not taxed when it is purchased with Retail Dining Dollars. Card readers are programmed to look for Retail Dining Dollars first, and then Dragon Dollars if your Retail Dining Dollars are exhausted.

    How can I find my current balance in my Retail Dining Dollars account?
    Ask any dining hall cashier or check online at EZadd.oneonta.edu.

    How can I add money to my Retail Dining Dollars account?
    You can use the EZadd service, visit the ID/Dining Card Office located on the first floor of the Hunt College Union, or call (607) 436-3367.

    If I have money in a Retail Dining Dollars account, can I get my money back?
    No, Retail Dining Dollars are carried over from the fall to spring semester provided the student returns for spring. Remaining Retail Dining Dollars are NON-refundable according to NY State tax regulations.

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    College Camp

    What is the College Camp?
    An educational/recreational facility located on 276 acres of property near campus.

    Where is it located?
    It is a mile and a half hike from campus. You can go to collegecamp.oneonta.edu to get directions.

    How can I get there if I don't want to walk that far?
    Ride a bike? Ask a friend with a car to drive you or call a taxi company.

    What kinds of activities are available at Camp?
    You can picnic, hike, play basketball, snowshoe, cross-country ski, and fish in the pond. Programs related to the Challenge Course and the Observatory are also available. The lodge may be reserved by student groups.

    Can I camp on College Camp grounds?
    Yes, to utilize one of the Camp lean-tos, you must obtain a camping permit from Snapper Petta at the Outdoor Resource Center in Hulbert Hall at (607) 436-3455. Camping equipment is available for students for a minimal charge.

    What does it cost to camp at College Camp?
    Nothing if you are a registered student, but you may need to pay a refundable $25 security deposit to reserve the lodge.



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    EZadd

    What is EZadd?
    This convenient web service provides 24 hour access to Dragon Dollar and Retail Dining Dollar accounts. Register today at EZadd.oneonta.edu and you will be able to view your account histories, deposit money, deactivate card services due to a lost or stolen card, and much more...

    What can I do with an EZadd account?
    • Deposit money in your Dragon Dollar or Retail Dining Dollar account
    • Review and print account history
    • Control your password
    • Check your account balance
    • Deactivate card services due to lost card

    How can I register to use the EZadd site?
    Go to EZadd.oneonta.edu, click on “ Not Registered? Click here to sign up!” You will need your College ID (A00) number. Enter the A00 number, first and last names, email address, a password, password hint and click submit. An email confirmation will be sent to you.

    Is there a charge to use EZadd?
    No.

    Who can I call if I have problems with the EZadd site?
    A staff member in the ID/Dining Card Office located on the first floor of the Hunt College Union can assist you. Call (607) 436-3367.

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    Vending Machines

    Where are machines located?
    There are beverage and snack / candy machines in every residence hall and in many academic and administrative buildings.

    Can I use Dragon Dollars as well as Retail Dining Dollars for vending?
    Yes. You may use either. The machines are set to take Retail Dining Dollars first. If Declining Balance is depleted, the system will charge your purchase to your Dragon Dollar balance.

    How can I request a refund?
    Call the Vending Hot Line (607) 436-2331 and clearly leave the following information:

    • The location of the vending machine that did not serve you well
    • The type of machine, ‘Coke’, snack, water, juice, etc.
    • The amount of money that was lost
    • Your name
    • The address to send the refund to
    • Your phone number

    How can I report other vending machine problems?
    Call (607) 436-2331.

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    Red Dragon Outfitters

    Where can I get store hours of operation?
    Regular hours are Monday - Friday, 8 a.m. - 5 p.m. and Saturdays Noon - 4 p.m. when classes are in sesson.
    Visit us at reddragonbooks.oneonta.edu for more information.

    Textbook Refunds

    Merchandise Refunds
    • All sale items and promotional items are non-returnable.
    • All returns must be accompanied by cash register receipt within the time allotted.
    • All merchandise must be in new, unused condition, suitable for resale.
    • No garments which appear to have been worn may not returned.
    • Returns must be made within one month of purchase date with receipt.
    • Merchandise refunds will be made in the same manner of the purchase. Cash for cash sale; charge credit for charge sale, Dragon Dollar credit for Dragon Dollar sale. No exceptions.
    • Defective merchandise may be exchanged for the same item within a reasonabletime.


    When is textbook buyback?
    Extended hours are provided in the fall and spring semesters. Visit us at http://textbooks.oneonta.edu for details.

    When does the Red Dragon Outfitters have sales?
    The store has monthly sales which are advertised in all dining halls and flyers in the residence halls. Dragon Madness takes place one day in December.

    What kinds of special services does the store offer?
    Gift-wrapping, gift cards, color copies and electronics. Special orders are always welcome.

    Why do some textbooks cost more than $100 each?
    On average, 65.8% of the sticker price on new textbooks sold at Damascene Book Cellar goes back to the publisher, to cover development of the book and normal business expenses. The author receives about 11.8% in royalties. The freight company that shipped the book gets 1%.

    The remaining balance goes towards Damascene Book Cellar staff wages and benefits; insurance and taxes, electricity, heat, water and air conditioning; checkout systems; shelving; office and storage equipment; security; rent payments; cleaning and repairs; supplies; credit card fees; shopping bags; and other expenses.

    Are there ways I can save money on my textbooks?
    Yes! Here are some suggestions:

    • When available, buy used textbooks. However, quantities may be limited and they sell out fast, so shop Damascene as early as possible. Used copies are not available for new editions, workbooks, or most customized items.

    • If you have a choice between buying a textbook package with a study guide or other items or just the textbook alone, make sure you need the extra items before buying the package. Publishing companies create packages as a great value for students, but if you don't need all the items, you can save more by buying only the textbook if it's available by itself.

    • Be cautious about buying books on the web. Some online sellers promise huge discounts that don't actually exist. Be sure to compare prices for each book, and don't forget to add in shipping fees and possible sales tax. Online sellers may not be able to ship your books for weeks or may send the wrong edition. If you make a purchasing error, you may not be able to return the book for a refund.

    • At the end of the term, you may be able to recover part of the purchase cost of your textbooks by selling those you no longer need back to the bookstore. Check with the Bookstore's buyback program to see which of your books are eligible for cash.

    • Keep a close eye on your textbooks. Theft of textbooks is on the rise nationwide. Thieves target books to resell. Don't leave your books unattended, even in places like the library. If your books are stolen, report the theft immediately. Mark your books in an inconspicuous place so you can identify them as yours.

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    Shipping Room

    What is the Shipping Room?
    Oneonta Auxiliary Services has contracted with The Shipping Room to receive all mail and packages requiring residential student signature (i.e. UPS, FedEx, DHL, AirBorne Express and U.S. Postal Service certified mail, signature confirmed mail, registered mail, C.O.D. mail, insured mail and express mail).
    Please be aware that The Shipping Room is not authorized to accept age (21) verification packages. If requested, the carrier will be given the student’s directory information (phone and email) so that they can contact the student directly to arrange delivery.

    How will I find out if I receive a package?
    The Shipping Room will send you an email to the preferred email address that you have provided the College.

    Where do I pick up my package?
    You must go to The Shipping Room, located on the 1st floor of the Hunt Union, present your Student ID or Driver’s License, and personally sign for your mailing or package. Package delivery services may also be available, for more information please contact The Shipping Room.

    When is The Shipping Room open?
    Monday – Friday 8:30 a.m. – 5:30 p.m. and Saturday 12 – 2 p.m. when classes are in session. For their hours when classes are not in session, please visit the web at shiproom.oneonta.edu
    .

    What other services are available at The Shipping Room?
    For your convenience, The Shipping Room functions as a Post Office here on campus and offers the following services:
    • mailing services & supplies
    • package delivery
    • copy and fax services
    • sale of postage stamps
    • money orders
    • gift wrapping
    • receipt of personal packages

    How can I contact The Shipping Room?
    Stop by their office on the 1st floor of the Hunt Union or call 607-436-3117. For more information, you may also visit shiproom.oneonta.edu.

     

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    What is Hertz on Demand?
    Hertz on Demand allows qualified drivers 18 years and older to rent one of two cars on campus from one hour to seven days. Reasonable rates which include gas, insurance, GPS navigations and 24 hour roadside assistance and 180 free miles per 24 hour period. Please visit www.hertzondemand.com for more infomation and to sign up.

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