Submit a Support Request
For immediate assistance call

(607) 436-4567 or email us.


Technology Training


Students, Faculty and Staff

TIPS offers support that fits the varied learning styles of today's students, faculty and staff:

  • Walk-in assistance
    • Monday-Thursday, 10:00am - 7:00pm (Milne Library Technology Commons)
    • Friday 10am - 4:00pm
    • Sunday 12 - 3:00pm
  • Training videos on YouTube
  • Individual and group tutoring sessions/workshops
    • by appointment - call 436-4TIP (4847) or complete our online form

Application Support List:

  • Microsoft Office:
    • Access*, Excel, PowerPoint, Publisher, Word, and Outlook *Access not available on Mac
  • Basic Web Design:
    • Adobe Dreamweaver CS4 and CS5 and Google Sites
  • Video editing:
    • Windows: Adobe Premier, Adobe Elements, and Windows Live Movie Maker
    • Mac: Final Cut 7, Final Cut Express, and iMovie
  • Blogging: Wordpress
  • myOneonta Portal

Need additional help? Want to provide feedback? Contact Raphael Web


Faculty and Staff - SkillSoft

SUNY Oneonta faculty and staff now can have access to a comprehensive Skillsoft course library. With our new online learning program, you can look forward to accessing a diverse library of content. These courses cover a wide variety of subject matter in order to meet the various training needs of all our employees-from highly technical topics to software application instruction to business skills development. These courses, and associated components, can be used as reference tools to help answer your day-to-day on the job questions or as part of your personal development.

Contact the HelpDesk (, x4567) if you would like access to the SkillSoft site. Once you are registered in our system, your login credentials will be emailed to you along with detailed instructions on how to login to the SkillPort site, and some helpful tips on how to navigate.

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