MAY 2013




Hours of Operation

The Information Technology Help Desk hours are kept up-to-date on the ITS Calendar.

Microsoft Office 2013 Training

This summer, we will see the on-campus availability of Microsoft’s latest suite for Windows: Office 2013. While it retains the familiar interface, including the Ribbon, you will notice a new, simplified look, as well as some new features. A few examples:

  • Reading view in Word
  • Presenter view in PowerPoint
  • Quick calculations in Excel
  • Expanded template selection in all Office applications

Departments and offices that wish to upgrade to Office 2013 can contact the Information Technology Help Desk online at or call us at 607-436-4567.

Training for Office 2013 will be provided on an on-demand basis.

Training will focus on:

  • Switching from older Office versions to 2013
  • Getting started with Office 2013
  • New features of Office 2013

If you have any questions about Office 2013 training, please contact Raphael Web at 436-2889, or email at

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BlackBoard Migration Announcement

IT Services is pleased to announce the timetable for the transition from Angel to Blackboard. We will be installing the new LMS software in late summer, testing within ITS during fall, have a small pilot program in the spring and transition to the new system during summer and fall 2014. In anticipation of the spring pilot program, ITS will begin to explore the best ways to migrate the current content in Angel to make sure this is as seamless as possible. Faculty involved with the pilot program will be given the opportunity  to identify any issues in Blackboard so they can be corrected before the full migration with all faculty. If you are interested in participating in the pilot program or have any questions about this process contact Jim Greenberg ( in the TLTC. 

See a comparison of the features between Angel and BlackBoard

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SPSS version 21

On May 20th SPSS version 19 will no longer be available in the computer labs. Information Technology services is preparing to roll out SPSS version 21 to our computer lab environment and any classroom computers where SPSS is being taught. We will be working to identify any Summer Session I courses using SPSS so that we can have version 21 up and running before classes begin. Faculty wishing to obtain a copy of SPSS V21 for their office computer may contact the Information Technology Help Desk online at or call us at 607-436-4567.

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Extending support for Linux systems

Over the past year, IT Services has been working to expand both the breadth and depth of our Macintosh system support.  As part of this effort, our Desktop Support Team and Labs Team have both significantly expanded their knowledge of Apple Operating Systems and have been able to relieve the TLTC of frontline support duties, allowing them to devote more time and energy to their core mission.

The transition of Mac support is now completed and OSX and iOS support are part of the regular help desk process.  Our team worked extremely hard over the Spring and Summer sessions of last year to build their expertise and transfer knowledge from a few dedicated experts to the whole team.

Following this model, IT Services will call on our collective experience with various Linux distributions—which is already quite extensive—to support the growing group of faculty who use Linux to conduct both research and teaching activities.

Moving forward, please direct your Linux support requests through our normal helpdesk process so that we may continue to build our expertise and more closely engage with your departments in meeting your specialized operating system needs.

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Conference Calls

IT Services offers a telephone conference hosting service. This enables your department to schedule a conference bridge that participants can dial into from anywhere. It can save time and travel and allow you to collaborate more easily with your peers at other locations. To reserve a conference bridge, contact us at with the date, time and anticipated duration of your conference call and we will send you directions for setting up the call as well as directions for participants to call in.  The service can even accommodate most international callers. Charges for the service will be added to your department’s telephone bill at about $0.02 a minute per participant. Contact us if you have questions about this service!

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Identity Theft

The Federal Trade Commission (FTC) estimates that as many as 9 million Americans have their identities stolen each year. Here are some tips to help reduce your risk of identity theft:

Watch Your Back

Shield the entry of your PINs and beware of people staying too close when you use your credit or debit card in public. With cameras embedded in every cell phone, it doesn’t take much for someone to get a snapshot of your credit card details. 

Safe At Home

Keep your important personal documents at home. This is especially true for your social security card. This card can be used by a thief to construct a whole new identity – one that you do not want. A safe for your documents is something that you may want to consider. Remember to keep it out of plain sight, or secured in your home. Otherwise thieves can steal a box of all your important belongings all at once.

What’s In Your Wallet?

Make a detailed list, or make photocopies front and back of the items in your wallet including driver’s license, credit cards, and insurance cards. This way if your wallet is ever lost or stolen, you can effectively notify the appropriate agencies quickly and efficiently. Keep the record of what is in your wallet safe at home.

Think Before You Toss It

Every day we receive mail with credit card promotions and bills to pay.  Some of these have your full account number on them which could be used to compromise your account. Additionally, there is nothing to stop a thief from filling out a credit card application that was in your trashcan if you just toss it out. It is important to shred any financial mailings as well as anything related to your personal data to prevent identity theft. 

Got a new computer? What are you doing with the old one? Make sure your hard drive is free of sensitive information. In an age where most people do their taxes online, you want to make sure to get all your personal information off your computer before you throw it out or donate it. Physically remove the hard drive before disposal.

Nearly 50% of identity theft is a result of stolen wallets, paperwork and data off old computing devices.

Forget it

Selecting “remember me” on websites is a great way to leave a trail for identity thieves.  It is much safer to type in your password each time to make it harder for hackers to follow your trail into online stores and financial accounts.

Don't Get Hooked

Phishing emails can be used to fraudulently obtain personal information. They can also be used to infect your machine with malicious software. Never access a financial site or give personal information through an email or email form. Always go to the website directly or contact the appropriate agencies directly if you have any questions or concerns on the legitimacy of a request. 

If you have any questions about identity theft or IT Security, contact Aimee Swan, IT Security Administrator at x2708 or

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Laura MunnIntern Extraordinaire

Laura Munn, a Junior majoring in Computer Science and Mathematics has been working as an intern with the department of Networking and Telecommunications. Laura came to us with a stellar academic record, solid work history and experience as a leader among her peers.  We outlined a program that would allow Laura to expand her programming skills and also provide some real-world work experience. One of Laura’s professors sponsored the internship and defined the educational aspect of her internship as well as the criteria he would use to evaluate it. Our department made a list of projects and set out the requirements of each. Our primary goal was to create a database for maintenance of Telecommunications records. Our specifications included things such as "ability for staff to update records," "appropriate security and backup procedures" and "technical and user documentation of the system." 

The project required Laura to work with our office staff on the design and usability of the database, interpret and organize all of the data we already have, decide which database format to use, build the database and then add a web front-end for user access. Emmon Johnson of ITS Research and Development worked with Laura on some of the technical aspects of the project. When she wasn’t working on the database, Laura learned a bit about things like disaster planning and response - valuable knowledge not necessarily included in her classroom studies. The experience will serve her well as she looks for further internship or employment opportunities.

As for us, we have enjoyed working with Laura and appreciate her sunny disposition and dedication to the work she is doing. It has been a pleasure to have her in the office and learn about her experience as a student. We are looking forward to using the database she built for us as well as seeing what Laura does with the experience in the future! Thanks, Laura, for all your hard work. We hope you got as much out of this as we did!

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Rob BrownRob Brown Presents at Ellucian Live

Rob Brown (Senior Programmer/Analyst from ITS) presented “Beyond XDS – Advanced Reports Management” at the Ellucian Live conference which was held in the Philadelphia Convention Center in early April. This is the second year in a row that Rob has been invited to present at this significant conference (approximately 8,500 higher-ed attendees). Rob’s presentation was enlightening, fun, and his presentation style was captivating.

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Virtual Desktop Pilot

  • "…best piece of remote computing/VPN technology that I have ever experienced!"

  • "…This service, by far, is the best that the SUNY Oneonta IT department has ever rolled out."

  • "This is the most useful service I've used so far at Oneonta."

  • "This is an amazing idea, keep it up!"

  • "This is extremely useful. It will make it easier to print to school printers, access our personal drives and use programs we need but may not have on our personal computers."

These are just some of the responses ITS has collected so far about our Virtual Desktop Pilot. Our Virtual Desktop environment provides students with remote access to a General Purpose Computer Lab configuration. This configuration includes most of the College supported software we provide in the General Purpose Computer Labs. The VDI environment is like having your very own computer lab system on your personal computing device.

Students can connect to this environment from their own computers in their residence halls, homes, or even from supported mobile devices. For instructions on how to get connected, go to

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