Submit a Support Request
For immediate assistance call
(607) 436-4567 or email us

To submit a Telecommunications Support Request call
(607) 436-2577 or email us

 
 

FUNCTIONAL ORGANIZATIONAL CHART

 
 

CIO Office - Karlis Kaugars

Governanance, management, clerical and business support

Customer Support - Steve Maniscalco

The outward face of IT, responsible for front-line customer support and operational support for the end-user usage of computing resources.

Helpdesk

Answer user questions, submit help tickets and manage student employees who handle helpdesk calls.

Desktop Support

Provide front line support for Mac, PC and Linux desktops and mobile devices.

A/V

Provide audio and video services to learning spaces, meeting rooms and special events on campus.

Training

Provide user training to faculty, staff and students through a combination of the TIPS program, printed materials and one-on-one sessions.

Labs

Maintain hardware and supplies in labs.

 

Responsible for our large-scale applications frameworks and data center operations.

Architecture

Manage overall relationships between applications

Servers

Maintain data centers. Install and update software, hardware and patch to provide maximum uptime and reliability in server areas.

App Support

Provide programming support for applications

Imaging

Build and maintain lab and desktop disk images

Manages and administers the physical infrastructure for connectivity between machines and people.

Telecom

Manages programming and data support for telephone systems. Responsible for all telephone hardware and software.

Networks

Network switch and other device programming hardware and software support.

Technicians

Provide field technician support to both telecom and networking by pulling wiring, connecting devices and reconfiguring as needed.

Teaching, Learning & Technology Center - Jim Greenberg

Direct support of faculty initiatives in teaching and learning, advise on IT-related issues with course content, support research initiatives.