SUNY Oneonta



Submit a Support Request
For immediate assistance call
(607) 436-4567 or email us

To submit a Telecommunications Support Request call
(607) 436-2577 or email us

 
 

Voice Mail Information

 
 

Voice mail is a voice answering service, very similar to an answering machine, except no additional equipment is needed. It is active all the time, even when you are on the phone. One of the best features of voice mail is that you can retrieve your messages from any touch tone phone. Another feature is that you can have two separate greetings, one for calls coming in from on-campus, and one for calls coming in from off-campus. 

Voice Mail messages are limited to 1 minute. Total storage time is 4 minutes. Messages already listened to are deleted after 3 days.

Contents

Log into your Mailbox
What do I do if my password is not working?

Retrieve / Play Messages
Record Greetings
Record your Personal Verification
Change Password
Express Messaging
Replying to a Message
Composing a Message
Forwarding Messages
Distribution Lists
Immediate Callback During Message Playback
Rewind and Fast-forward During Message Playback
Deferred Delivery of a Recorded Message
Listening to the Message Envelope
Operator Assistance Number

 

To Log into your Mailbox

  1. To Log On To Your Mailbox Dial 2222.
  2. Enter your four digit mailbox number followed by #.
  3. Enter your password followed by #. (The first time password is 1 + your mailbox number.)
  4. When you are done, press 83 to log off before hanging up.

What do I do if my password is not working?

You must call or visit the Office of Telecommunications during normal business hours.  We will re-set the password to be the same as your phone number.

  • If you call the office, you must call from the phone that the voice mailbox is attached to.
  • If you visit the office, you must bring a picture ID.

To Retrieve/Play Messages

Log onto your mailbox.
Pressing 2 will play the message.
To delete that message, press 76.
Press 2 to play the next message, etc.
Press 83 to log off when you are done.
The system will only retain read messages for 3 days.

To Record Your Greetings

Log on to your mailbox.
Press 82.
Press 1 to record your external greeting, 2 to record your internal greeting, or 3 to record a temporary greeting.
Press 5, wait for the tone, and begin recording.
Press # to stop.
Press 2 to review your greeting. (If you want to re-record the greeting, press 76 to delete it, then press 5 to re-record it).
To set the expiry date for your temporary greeting, press 9.
Enter the month, day, and time, pressing # after each entry. For the current month or day, press # only.
For the standard expiry time of 12:01 a.m. with any future date, press # for time.
Pressing # # # sets “no expiry.”
To exit, press 4.

To Record Your Personal Verification

Log on to your mailbox.
Press 829.
Press 5, wait for the tone, record your name, press # to stop.
Press 2 to review your recording.
Press 83 to log off.

To Change Your Password

(Password must be 4 - 16 digits long)
Log on to your mailbox.
Press 84.
Enter your old password, followed by #.
Enter your new password, followed by #.
Enter your new password again, followed by #.
Press 83 to log off.
Your password must be changed every 90 days.

YOU CAN GET HELP DURING ANY VOICE MAIL ACTIVITY BY PRESSING # TO STOP THE ACTIVITY AND PRESSING * FOR HELP.

ADVANCED FEATURES

Express Messaging

(To transfer a call into a voice mailbox)
Dial 2223.
Enter the mailbox number of the person you want to leave a message for, followed by #.
If you are transferring a call, just hang up; otherwise, leave your message after the tone, press # to stop recording, then press 83 to log off.

Replying To A Message

(Sends a recorded response to the originator of a message left in your mailbox)
Press 71.
Press 5, wait for the tone, and record your message.
Press # to stop.
Press 79 to send the message.
Press 83 to log off.

Composing a Message

(Sending a message to more than one mailbox)
Log on to your voice mailbox.
Press 75.
Enter the list of mailboxes you want to send the message to (or the number corresponding to a distribution list you’ve created), following each mailbox number by a #.
After entering the last mailbox press # again.
Press 5, begin recording, press # to stop.
Press 79 to send the message to all the mailboxes.

Forwarding Messages

(Allows you to forward a message from your mailbox to another mailbox)
After listening to a message, press 73.
Enter the mailbox numbers you are forwarding the message to, follow each number by a #.
Enter another # after the last mailbox number.
Press 79 to send the message.
Press 83 to log off.

Distribution Lists

(Sends a message to a list of mailboxes. You can have 9 lists with up to 99 entries)
Log on to your mailbox, press 855.
Enter a number from 1 to 9 to identify the list, followed by #.
Press 5 to compose the list.
Enter each mailbox number followed by a #.
Enter another # after the last mailbox.
Press 83 to log off

Immediate Callback During Message Playback

While a message is playing you can press 9 to make the phone call that person back at the extension they called you from.

Rewind and Fast-forward During Message Playback

If you missed an important part of the message you can “rewind”, so to speak, by pressing 1.
This skips back in the message in 5-second increments.
You can also skip forward in 5-second increments by pressing 3.

Deferred Delivery of a Recorded Message

When logged in to Meridian Mail, press 75 to compose a message.
Enter the number you want the message delivered to followed by ##.
Press 5 to start recording and press # to end recording.
Press 706 – enter the delivery month, date and time (the time must be in 24 hour format - so 2:30 PM would be entered as 1430), each followed by a #.
Press 79 to save the message.

Listening to the Message Envelope

While you are playing a message, press 72
The message envelope will play; it is the number of the person who left the message, the date and time it was sent, and whether there are any attachments with it.
Press 2 after the envelope recording to continue playing the message.

Operator Assistance Number

If you wish to assign a number that callers can refer to for more help, you can set the Operator Assistance Number.
In your Recorded Greeting, you would say something like "Please press 1 to speak to the department secretary" if that was your Operator Assistance number.
While logged into Meridian Mail, press 80
Press 1
Enter the Operator Assistance Number, followed by a # sign.

 

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