Submit a Support Request
For immediate assistance call
(607) 436-4567 or email us

To submit a Telecommunications Support Request call
(607) 436-2577 or email us

 
 

Telecommunications

WHAT WE DO

 
 

Mission: Excellence in Service

Information Technology Services inspires, encourages and supports all members of the College community to use technology in pursuit of excellence in teaching, scholarship, civic engagement and stewardship.

Vision: Responsiveness, Innovation and Leadership

Information Technology Services strengthens the College by providing innovative, reliable, secure and adaptable technology solutions to the faculty, staff and students. We strive to build collaborative relationships with all members of the campus community so that we can fully understand and support all of the technology needs of our campus.

IT Services will be responsive, ethical and collaborative. We will minimize service interruptions and respond quickly when interruptions occur. We will respect our colleague’s and student’s privacy and confidential information while also respecting college policies and legal requirements. We will find means of effective communication with our constituencies and ensure that IT operations are transparent.

We will be leaders within the learner-centered institutions of the SUNY system in the innovation, application and implementation of information technology. IT services will work collaboratively within the SUNY system to share our innovations, discuss our challenges and work with other institutions to strengthen IT both at the College and within the system.

Values: Integrity, Competence and Collaboration

Information Technology’s core value is excellent service to the faculty, staff and students of SUNY Oneonta. Excellent service is characterized by responsiveness, but founded on integrity, competence and collaboration. We take great pride in helping others achieve their goals through the application of information technology.

We are curious, creative and collaborative individuals who thrive in the inclusive, higher education environment and are deeply committed to the mission of the College.  We constantly strive to engage our users through frequent and open communication in order to gain full understanding of their technology needs and challenges.  As the use of technology expands in scope and mission criticality, we seek opportunities to build relationships, internally and externally, based on respect and shared vision toward addressing challenges, implementing sustainable solutions and realizing individual potential.

IT Services is committed to an equitable, diverse and inclusive work environment for our staff. We actively support the College in the creation of a civil learning environment for all.