CIO office
 The Chief Information Officer is responsible for campus IT. The CIO focuses on administering overall planning, development,
coordination and implementation on all IT resources on campus. Working closely with the students, faculty, staff and administrators
the CIO develops programs to address campus IT needs.
View staff
Karlis Kaugars (Karlis.Kaugars@oneonta.edu, x3663) is the CIO. He is responsible for
all IT service to the college community and works with the directors of the five IT departments to set the overall direction of Information Technology at SUNY Oneonta.
Rita Szczesh (Rita.Szczesh@oneonta.edu, x3080) provides business support for ITS.
Terri Treibits (Terri.Treibits@oneonta.edu, x3318) provides clerical support for IT.
Customer Support
 The customer support area is responsible for end-user support. It includes the helpdesk, desktop support,
classroom technology support and training activities such as the TIPS program. View staff
Steven Maniscalco (Steve.Maniscalco@oneonta.edu, x2226) is the Director of ITS Customer Support consisting of ten professional staff and a student work force of approximately seventy student hires. The customer support area is responsible for end-user technology support. It includes the Information Technology Help Desk, Desktop Support, Learning Spaces (classroom, meeting rooms and computer lab support) and Training such as the TIPS program.
Jill Attanasio (Jill.Attanasio@oneonta.edu, x2680)
Kyle Britton (Kyle.Britton@oneonta.edu, x2263)
Colleen Bulger (Colleen.Bulger@oneonta.edu, x2735)
Michael DeLaire (Mike.DeLaire@oneonta.edu, x3331)
Mark English (Mark.English@oneonta.edu, x3316) is a member of the Learning Spaces Support Group. The group designs, installs, repairs, and maintains the technology in all campus learning spaces such as classrooms, computer labs, science labs, studios, conference rooms, etc, including permanent installations, temporary setups and equipment loan.
Stephen Miller (Steve.Miller@Oneonta.edu, x3360) is a member of the Learning Spaces Support Group. As an Electronics Technician, he is responsible for repairing and maintaining classroom, meeting room equipment as well as the set-up and operation of public address system and large screen video at special events.
Ryan Swan (Ryan.Swan@oneonta.edu, x2739) is a Desktop Support Programmer/Analyst, responsible for supporting computers and related equipment for campus users. As part of the Desktop Support team, Ryan diagnoses and resolves a vast range of technology problems, as well as evaluate and train users on new and emerging technologies.
Raphael Web (Raphael.Web@oneonta.edu, x2889)
Teri Weigl (Teri.Weigl@oneonta.edu, x3079) is a member of the Help Desk Support Group. She supervises and trains approximately 25 front line Technical Support Consultants and one professional staff member and provides support to the campus community with the wide variety of technology on campus including network registration, user account maintenance, escalation of work requests, and day-to-day operation of the Help Desk.
Matt Weinell (Matthew.Weinell@oneonta.edu, x2745) is the Help Desk Associate responsible for managing the Help Desk in the evening hours. He also works in close contact with the Desktop Support group where his duties include repairing and maintaining student and college owned computing hardware.
Jay Wood (WOODJG@oneonta.edu, x2770)
Applications and Servers
 The applications and servers area is responsible for our large-scale applications frameworks such as
the Banner and Angel along with the data centers in which these applications are deployed. The area is
responsible for managing these large infrastructure systems and maintaining the high end-user responsiveness,
system stability and ease of use for all of the applications. This area is responsible for all back-room
hardware including the equipment in both data centers. Furthermore, the area is also responsible computer
imaging services. View staff
Lauri Arnold (Lauri.Arnold@oneonta.edu, x2721)
Sue Augugliaro (Susan.Augugliaro@oneonta.edu, x2684)
Anthony Biltucci (Anthony.Biltucci@oneonta.edu, x2629)
Rob Brown (Rob.Brown@oneonta.edu, x2752)
Joel Coulson(Joel.Coulson@oneonta.edu, x2779)
Deborah Landry (Deborah.Landry@oneonta.edu, x2771)
Karl Lehenbauer(Karl.Lehenbauer@oneonta.edu, x2355)
Mary Ellen Mack (MaryEllen.Mack@oneonta.edu, x2761)
Andrew Martin(Andrew.Martin@oneonta.edu, x2702)
Deb McClenon (Deb.McClenon@oneonta.edu, x2871), Director
Walter Romero (Walter.Romero@oneonta.edu, x2750)
Rick Serafin (Rick.Serafin@oneonta.edu, x2709)
Justin St. Onge (Justin.StOnge@oneonta.edu, x3228)
Jeremiah Wood(Jeremiah.Wood@oneonta.edu, x3204)
Networking and Telecom
 Our job is to provide reliable and high capacity data and voice transport across the campus and to and from the outside world, while managing network access and security controls. We support academic, administrative and recreational network usage for many thousands of devices, and we work closely with the rest of IT to deliver a high-quality service in a challenging environment. View staff
Lesley Bidwell (Lesley.Bidwell@oneonta.edu, x2628) leads Networking and Telecommunications. We are responsible for all data and telephony traffic moving across campus and its satellite facilities as well as traffic moving to and from the outside world. The department also manages the College Website, providing the College with its principal exposure to the outside world, and Administrative Desktop Support, which deals with several hundred users and their technology needs.
Ron Gilmore (Ron.Gilmore@oneonta.edu, x2598) is the Network Manager. He carries out the large-scale planning for the network and manages:
- Wireless Controllers and Access Points
- Domain Name Services
- Virtual Private Networking Devices
- Network Core and Firewall Service Modules
- Quality-of-Service Analysis Tools
Damon Matteson (Damon.Matteson@oneonta.edu, x2642) is Network Support Technician. He is responsible for general quality of service and manages a set of traffic control devices on the network:
- Internet Bandwidth Sharing and Management
- Network Edge Switch Management
- Network Access Control
- Application and Hardware Service Contracts
Marilyn Loomis (Marilyn.Loomis@oneonta.edu, x2858) handles moves and adds of phone service, acts as a central point of contact for Telecommunications, and is responsible for billing for the department.
Emily Johnson (Emily.Johnson@oneonta.edu, x2565) handles the front office coverage of the departments main number (x2577), maintains the directory information for the college, updates all databases in Telecommunications and is responsible for distribution of monthly bills.
Curt Underwood (Curt.Underwood@oneonta.edu, x3206) is the Telecommunications Field Manager / RCDD, responsible for all of the Oneonta’s telecommunications and Network transport infrastructure. This includes fiber optic cabling, copper telephony and data cabling, core, building and intermediate distribution frames and end terminations. Curt supervises two other field technicians:
Jesse Arno (Jesse.Arno@oneonta.edu, x3202) and Keith Mott (Keith.Mott@oneonta.edu, x3201) handle the physical infrastructure installations, repairs, troubleshooting and upgrades.
You can find us all in Suite B217, Milne Library.
TLTC
 The mission of the Teaching, Learning, & Technology Center is to inspire, encourage, and support faculty who are integrating technology into their teaching in order to make learning more dynamic for our students. The Center serves as a catalyst for collegial exchange about innovative uses of technology in education. We strive to have appropriate support for faculty so they're in the position to do their best work. View staff
Application Research and Development
 The continually accelerating pace of technology innovation threatens to overwhelm us all; new products and technologies appear all the time and need to be evaluated for applicability for all areas of the College.
The group is staffed by four positions – one System Developer / Administrator, the Web Coordinator, and two Programmer / Analysts. This forms a nucleus of specializations which work together to evaluate external applications and bring internal projects to deployment.
The research and development area is responsible for keeping the College current with both best practices and new technology. This area should lead our project management initiative, the testing of new ideas, discussions about them with user groups on campus, the running pilots of the new technology and, for successful products, transferring them to operations for continued support. View staff
Brady McClenon (Brady.McClenon@oneonta.edu, x3203) is our systems developer/admin and works closely with the Server Team in the Applications and Servers Department.
Working with Brady is Emmon Johnson (Emmon.Johnson@oneonta.edu, x3077), a Programmer/Analyst who carries out a lot of the day-to-day programming tasks that development work requires.
Jennifer Smith (Jennifer.Smith@oneonta.edu, x3031) is the College’s Web Coordinator, focusing on the campus’ public website, internal portal and consulting on the design and functionality of online resources.
Working for Jennifer is John Bugyi (John.Bugyi@oneonta.edu, x3034), dealing with the never-ending daily tasks associated with running an enormous college website.
Phil Bidwell (Phil.Bidwell@oneonta.edu, x2710) rounds out the crew, fielding requests from the campus community, interacting with the management team and coordinating activity on the dozen or more projects going on at any given time.
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