Submit a Support Request
For immediate assistance call
(607) 436-4567 or email us

To submit a Telecommunications Support Request call
(607) 436-2577 or email us

Rotating Photos

Information Technology Services supports the college's critical data systems: email, Banner SIS, wireless networking, distance learning, computer labs, Angel LMS, desktop support, procurement, web development… the list is long. We also assist students, faculty and staff with development of new services and with training and documentation on existing services.  Our website provides a wealth of detail on the support we provide, our strategic goals, our current project list, our staff, and much more.

As a member of the SUNY Oneonta community you have access to a variety of campus computing and networking resources through our campus portal at myOneonta.

Customer Support

Help Me! Need Assistance?
Get secure remote desktop control for your computer.


Known Issues

  • IT Help Desk Hours for Thanksgiving Break
    Tue, 25 Nov 2014
    Information Technology Help Desk hours IMPORTANT NOTICE! In observance of Thanksgiving, The Information Technology Help Desk will close on Tuesday, November 25th at 4:30 pm and will reopen on Monday, Dec 1, at 8 am. If you experience a system-wide issue, please email If you would like to open a support ticket, please visit …

    Continue reading »

  • Intermittent Outlook Issues 10-31-2014
    Fri, 31 Oct 2014
    Some users are experiencing intermittent issues connecting to their email using the Microsoft Outlook application. The symptom will be a connection interruption followed by a login prompt. When attempting to log back in using your SUNY Oneonta user ID and password, the Outlook window will not allow a login. If you are unable to connect, …

    Continue reading »

ITS Hours:

During winter break

12/16 - 1/16:

8 am - 4:30 pm

Monday - Friday

Closed 12/24-1/4

Milne Library and Computer Lab:

Help Me!
Print Quota

Read more here.

Help Me!
MyHD Tickets

Help Me!
Remote Support