You can expect from us (your rights):
- All students have the right to be treated with respect and courtesy. This
includes a cordial greeting in person or on the phone; answering your
questions until you understand; and a staff which is available all
business day long.
- Any student may request and receive an explanation of how their financial
aid or refusal of it was determined.
- Each student will be assigned a counselor who is knowledgeable in his or
her profession, will listen attentively, will follow through on any
promises made or resolutions or problems, and can get answers quickly.
- Students have the right to know all their options, the differences and
peculiarities of each aid program, and the consequences of each decision
they make.
We expect from you (your responsibility):
- Each student aid applicant needs to become familiar with the policies,
procedures, and deadlines for financial aid.
- All students are responsible for notifying the Financial Aid Office of
any change in status including:
Additional awards received not included on original Award Letter.
Change in enrollment status (number of credit hours per semester).
Change of address, both local and permanent.
- The student is responsible for the prompt return of all requested
documentation.
We expect reciprocate respect and courtesy from all our students.
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