Aid Recipients Rights and Responsibilities

Our Responsibility to YOU:

• All students have the right to be treated with respect and courtesy. This includes a cordial greeting in person or on the phone; answering your questions until you understand; and a staff which is available all business day long.
• Any student may request and receive an explanation of how their financial aid or refusal of it was determined.
• Each student will be assigned a counselor who is knowledgeable in his or her profession, will listen attentively, will follow through on any promises made or resolutions or problems, and can get answers quickly.
• Students have the right to know all their options, the differences and peculiarities of each aid program, and the consequences of each decision they make.
  
  

Your Responsibility:

• Each student aid applicant needs to become familiar with the policies, procedures, and deadlines for financial aid.
•  You must must notify the Financial Aid Office with any change of status including:
  Additional awards received not included on original Award Letter.
  Change in enrollment status (number of credit hours per semester).
• All students are responsible for notifying the Registar's Office of any change in address, both local and permanent.
• You may request any documentation or communication provided to you on line or via email in written form. Direct your request to your Financial Aid Counselor.
• The student is responsible for the prompt return of all requested documentation.