Networking and Telecommunications
B220 Milne Library
Oneonta, New York 13820
P. (607) 436-2577
telecomm@oneonta.edu
Weekdays 9 a.m. to 4 p.m.
 
 

Cable TV Service Problems

 
 

  1. Check the connections from the wall to your TV set. 

    • If possible, borrow a coaxial cable, which is the cable that connects your TV with the spindle wall connection, to see if your cable is bad.

  2. If you are only receiving channels 2 - 13, your TV is not set to CATV mode. 

    • Please read your TV owners manual to learn how to set your TV to Cable Ready CATV mode.


  3. Check service in an adjacent bedroom.

    • Check to see if others are experiencing the same service problems as you.


  4. Contact Telecommunications to report the problem.  If reporting your problem via e-mail, please provide the following information:

    • Name of resident experiencing the problem

    • Building and room number

    • Description of problem

Quality of Service

Maintenance and Development