The first time you log into the web services site you will be asked to enter a security question. This question and answer will be used in the future if you forget your PIN. Please make the question and answer something personal that you will remember in the future. You should protect your privacy by making the question and answer something only you know.
In the event you have forgotten your PIN follow these steps:
1. Enter your ID number in the appropriate block.
2. Click on "Forgot PIN."
3. Answer the security question.
4. You will be asked to enter a new PIN and verify that new PIN.
5. Click "Submit PIN" and you have successfully logged in.